lulz..

So when you're on a 14 hour flight, little things like IFE bugs really bother you. In my case, I was pissed that despite setting the volume of the inflight entertainment to about 20%, announcements all came on at 80%, which hurt, despite the fact they had to drown out a GE-90 jet engine. Also, the map application didn't work (again, on a short flight, not an issue. 14 hours, it's a bit of a pain).

So I complained, by email. I got a response back today and it's pretty funny, since it seems to be a playbook answer for how to show you care and are listening to concerns. I doubt they really are, and the main point of complaining is to let frustrations out, and hopefully keep my hearing next time we fly, but anyway, this was their response..


Dear Dr. Dawson,

Thank you for your email.

I am extremely disappointed to learn of the difficulties you experienced with our entertainment system on June 25, 2009 and on behalf of Air Canada, offer our most sincere apologies. Given your description of the events that occurred with the volume on your headphones, you had every right to be annoyed and frustrated.

I want you to know Dr. Dawson, that we treat these matters very seriously, and I have taken the liberty of forwarding a copy of your concerns to our Cabin Avionics Management Team for internal review and handling.

In our continuing efforts in upgrading our onboard entertainment system, some aircraft are impacted by a software glitch causing the system to malfunction periodically. We are so very sorry the map application was not in working order. We are aware of the issue and are actively pursuing solutions.

As a tangible measure of goodwill and in recognition of your inconvenience, we are issuing a future travel credit in the amount of $50.00 CAD. Redemption details will follow.

Thank you once again for taking the time to contact our office. We know that our customers have many choices for airline travel and second only to safety, customer satisfaction is our prime objective. While we recognize your dissatisfaction on this occasion, Dr. Dawson, we welcome a future opportunity to restore your confidence in Air Canada. It will be our privilege to welcome you on board.

Sincerely,

Britt Yurkewich
Customer Relations


I'm pretty sure I didn't call myself Dr Dawson, but hey..

(no subject)

This is a view from our apartment for the month of July - http://picasaweb.google.com/liz.powell/Canada#5353255535365186402

It's a tough life.