Fun with banks..

[theducks]

We pay our rent via netbank transfer every two weeks. This last one (on the 19th) was a different amount, so I suspended the automatic transfer on the 18th, and instead paid it manually. Except I suspended it after 6PM sydney time, which mean it didn't go through until the next day.. which meant there were insufficient funds in that account. It then tried again on the 21st, 22nd, 23rd, 24th and 25th to take the money out, then charged us a $35 dishonour fee.

It took 30 minutes on the phone, but I got it back from the scummy bastards. I pointed out that I didn't care how their system worked and that I'd suspended it before the day it was due, and oh, hey, look at the balances in my other accounts. But it makes me think, if I didn't have another account with a bunch of money in it, would they have given me my money back? The horrible distrustful person in me thinks no.

Have you had luck getting money back from banks?
Discuss.

Comments

[singularity.livejournal.com]

I no longer back with Royal Bank because they did some underhanded things to me. I was stupid and allowed automatic withdrawals from my account to pay student loans. I needed it changed later on due to some issues with how they were charging me when on interest relief and in one case, when I had not even signed loan documents yet. But they refused to talk to me since they had access to my accounts. Then learned I could not cancel the automatic withdrawals. They had PERMANENT access to my account no matter what I did. The only solution was a $20 fee each and every time they want to take money out. The only way to stop things was to close the account out.

Then to make it worse, my dad and I forgot about an account of his that I had access to so he could transfer money to me. They started raiding all of my dad's accounts for money saying access to one account was access to all accounts and my automatic withdrawals now apply to him. This did not go over well. He was able to get the access to remove the withdrawals since he signed no loan documents but would not refund the taken money meaning I had to pay my dad back for withdrawals that should never have happened in the first place since I was on interest relief and was not supposed to make payments!

My father has had a good history with them, but my time was a disaster. It's amazing how they will treat some customers and then treat others badly at the same branch.